Effective Date: April 14, 2025
At Steeven Institute, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website https://steeveninstitute.com/ and use our online and in-person English training services (the “Services”). Please read this Privacy Policy carefully to understand how we process your personal data.
1. Information We Collect
We collect several types of information to provide and improve our Services:
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Personal Data: While using our Site or enrolling in our programs, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). This may include:
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Name
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Email address
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Phone number
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Address
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Payment information (if applicable)
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Any other information you voluntarily provide to us
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Usage Data: We may also collect information on how the Site and Services are accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s IP address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages, and other diagnostic data.
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Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our Site and hold certain information. Cookies are small data files placed on your device to help enhance your experience, remember your preferences, and analyze usage patterns.
2. How We Use Your Information
We use the information we collect in the following ways:
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To provide, maintain, and improve our Services, both online and in-person
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To communicate with you, including for customer support and responding to inquiries
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To process your enrollments and registrations for our English training programs
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To send invoices, confirmations, and updates about our programs
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To detect, prevent, and address technical issues
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To personalize your experience on the Site and within our Services
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To send promotional emails, newsletters, or other marketing materials (only if you have opted in to receive them)
3. Data Sharing and Disclosure
We may share your Personal Data in the following circumstances:
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Service Providers: We may employ third-party companies and individuals to facilitate our Services, perform services related to the Site (e.g., hosting services, payment processing, analytics), or assist in analyzing how our Site is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
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Business Transfers: In the event of a merger, acquisition, or asset sale, your Personal Data may be transferred as part of the transaction. We will notify you before your Personal Data is transferred and becomes subject to a different privacy policy.
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Legal Compliance: We may disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
4. Data Security
We take the security of your Personal Data seriously and use commercially reasonable measures to protect it from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Your Data Protection Rights
Depending on your location, you may have the following rights regarding your Personal Data:
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Access: You have the right to request copies of your personal data.
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Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
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Erasure: You have the right to request that we erase your personal data, under certain conditions.
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Restriction of Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
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Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
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Opt-Out of Marketing Communications: You can opt-out of receiving promotional emails from us by following the unsubscribe instructions included in these emails.
If you wish to exercise any of these rights, please contact us at data@steeveninstitute.com.
6. Links to Other Websites
Our Site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s website. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.
7. Children’s Privacy
Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal data from a child under age 13 without verification of parental consent, we take steps to remove that information from our servers.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page with an updated effective date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
9. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
Steeven Institute
Email: data@steeveninstitute.com
Phone: +250 790 029 193
Address: Rubavu, Western Province, Rwanda